Backstage Pass Platinum

Backstage Pass is a rewards program which provides members with certain benefits. A Backstage Pass can be purchased and activated at any FYE retail location, or on-line. Customers get an immediate 10% discount on their in store purchases.

Membership Information

The FYE Backstage Pass membership fee is $25 per year. Membership expires one year after purchase, on the day after you initially purchased your FYE Backstage Pass card.

An additional 10% off purchases at FYE for your entertainment stores and online at fye.com, Exclusive Member-only offers and discounts via email *FYE Backstage Pass Members do not receive discounts on the purchase of Gift Cards, FYE Backstage Pass membership fee, iPod units, Downloads, Game Hardware and Tickets. The discount will be applied after all other deductions are accounted for.

The card may be used to get discounts at all FYE for your entertainment stores and fye.com

All you need to supply is your name, mailing address, phone number, date of birth and email address. In order to assist us in tailoring the FYE Backstage Pass Member Program to better serve you, we may also ask you for other information from time to time.

We request your personal information so that we can provide the best possible customer service and deliver your FYE Backstage Pass Member benefits. If you should lose your FYE Backstage Pass Member Card or require other assistance from the FYE Backstage Pass Customer Service, we will be limited in the help we can provide if there is no FYE Backstage Pass Member profile in your account. In order for you to receive special offers and discounts, it is important for you to provide us with your name, address, and email address, so we can deliver these exclusive FYE Backstage Pass Member-only benefits to you.

If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, but you will only receive a full refund if cancellation is requested within the same day of the purchase date. A receipt is required. After the one day, FYE Backstage Pass membership fees are non-refundable. Partial refunds of the FYE Backstage Pass membership fee are not available.

We will contact you prior to your renewal date to remind you that your FYE Backstage Pass membership is about to expire provided that contact information is available in your FYE Backstage Pass Member profile.

There is an annual $25 FYE Backstage Pass membership fee.

How Your Discount Works

The discount applies to purchases throughout FYE for your entertainment stores and online at fye.com. Members do not receive discounts on Gift Cards, Tickets, iPod units, Game Hardware and the FYE Backstage Pass Member Program fee. The discount cannot be combined with any other group or organizational discount (e.g., Student Advantage, corporate discounts, etc.).

Yes. For example, a store CD discounted 20% off of list price to all customers will be sold at an additional 10% discount to FYE Backstage Pass Members. The FYE Backstage Pass Member discount will be applied after all other discounts and deductions have been applied to the purchase.

To receive your discount, simply provide your FYE Backstage Pass Member Card at the register. Your discount is automatically applied to all valid purchases.

When checking out your products, you can add your Backstage Pass membership card number at the bottom of your shopping cart, and click the proceed button to check out. The 10% discount will be automatically taken off and shown on the next page.

Yes, you receive your discount immediately.

Purchases made prior to entry into the FYE Backstage Pass Member Program or without a FYE Backstage Pass Member number will not be credited a retroactive refund.

Your FYE Backstage Pass Member Card is non-transferable and for your use only.

Your FYE Backstage Pass Member Card is the access to your benefits, and it is important that you carry it with you to receive your discounts in the store. If you happen to forget your FYE Backstage Pass Member Card, and have completed a FYE Backstage Pass Member profile, we can retrieve your FYE Backstage Pass Member information in the store at checkout.

Renewing Your Membership

You can renew your Backstage Pass Platinum membership by visiting your nearest FYE store. Note that in order to keep track of your total FYE Backstage Pass Member savings and your purchase history, its important to renew your current account rather than purchase a new FYE Backstage Pass membership when your current one expires.

Simply renew before your annual membership is up. This can be done at any FYE store.

Your Privacy

Your privacy is important to us. It is our policy not to sell or rent customer information to anyone outside FYE for your entertainment and fye.com. Please refer to our privacy policy.

You may select to opt out of all communications, but you would miss out on FYE Backstage Pass Member-only special offers and discounts, an exclusive benefit of FYE Backstage Pass membership.

You can also opt out of email by following the directions at the bottom of every email message we send.

Member Account Information

At this time, we do not offer more than one FYE Backstage Pass Member card per account.

You can still enjoy all the benefits of the card when shopping by providing your name and phone number as it appears on the account at the time of purchase.

For all other needs please call 1-800-818-1941 and provide your Name (spelled out), Phone Number, and most importantly, your Backstage Pass ID number, at the time of your call.