Using a Gift Card

Step 1 - Use your gift card on an order

  • Begin the checkout process by entering your shipping information and proceed to the billing information page.
  • Scroll to the "Enter Gift Card" section on the billing information page.
  • Enter your 16 digit card number in the "Redeem Gift Certificate" box and the 8 digit Pin in the "Security Code" box.
  • Select "Check Balance" to view the current gift card balance.
  • Select "Apply" to apply the balance of the gift card to your order.
  • If there is any remaining balance due, enter your payment information.
  • Select "Continue to Place Order"

    * If there is a balance left over after the purchase, your remaining balance will remain on the card and can be used during another transaction. If you have any issues with a gift card please send an email to Include the email address associated with your account, the card number, and the pin number.

Step 2 – Select "Place Order" to complete your order

Terms and Conditions of Gift Cards

  • Gift Cards are good for purchases at and at any FYE retail store.
  • Gift Cards are considered the same as cash and are valued in U.S. Dollars. They cannot be replaced if lost or stolen.
  • You cannot return Gift Cards or redeem them for cash.
  • If your order total is not fully covered by the Gift Card, you will need to pay for the remainder.
  • Promotions and BackStage Pass (BSP) discounts cannot be applied to the cost of the gift cards.
  • Gift card purchases will not count towards any promotion.
  • We reserve the right to prohibit the purchase of Gift Cards with other Gift Cards.
  • We reserve the right to hold any order for a security review. If your order is affected, you will be notified via email within two business days.