USED
 
Selling Items To Us

We will buy most CDs, DVDs and Games.  All sell orders must be placed through our site.  We will be able to process your order quickly if you enclose the packing list with your shipment. You pay for outgoing shipping, but we will reimburse you (USPS Medial Mail rate) based on the number of items accepted.
You are welcome to sell your items at any of our retail stores. However, quotes given via email or through our website are only valid for items mailed to our Shepherdsville, KY distribution center. The pricing in our stores varies based on the need of stores. They cannot honor prices offered through the internet.

How To Sell
The search bar allows you to search for items many different ways.  Use the drop-down tools to select the search method best for you: 

  • Search by UPC:  This is the best option to receive an accurate quote.  Just type in the 12-digit UPC from the item and the site will return the price.
  • If you search using the following methods make sure to choose the correct title, not necessarily the highest paid option. If the item you send us is not the same as that quoted in your sell order, you may be credited a different amount or the item may be rejected.
  • Search CDs by Keyword:  Type in a few keywords from the Artist and/or Title.  It is not necessary to type in every word.
    • Example:  Type BEATLES to get all items with BEATLES in the artist or title.
    • Example:  Type BEATLES ABBEY to get The Beatles “Abbey Road”
  • Search CDs by Artist:  Type in First Name, Last Name and/or Band Name. 
    • Example:  Type PINK to get PINK FLOYD and PINK albums
  • Search CDs by Title:  Type in a few words from the title.  However, we recommend you use artist search for BEST OF or GREATEST HITS.
  • Search DVDs by Title:  Type in a few words from the title. 
  • Search Games by Title: Type in a few words from the title. 
  • If you have an order of more than 100 pieces, you may email a list to quotes@fye.com to receive a bulk quote.
  • Can’t find an item?  Email quotes@fye.com.  If it is an item we need, we will reply with a price.
  • Items in the shopping cart will be emptied after 90 minutes. Be sure to place your order within the 90 minute time frame.
  • Search by Keywords: Type in a few keywords from the Artist and/or Title. It is not necessary to type in every word.
  • Search by UPC: This is the best option to receive an accurate quote. Just type in the 12-digit UPC from the item and the site will return the price.

Once you find the item you wish to sell, add it to your cart by clicking on the ADD TO CART button, and you can then search for the next item.  Please make sure that the title you have in hand and what you selected to place in your cart match. If the item you send us is not the same as that quoted in your sell order, you may be credited a different amount or the item may be rejected.
After you have added all of your items to your shopping cart, click the CHECKOUT button.  You will be asked for your email address & password.  If you do not have an account, click on REGISTER NOW to enter your personal information and create one (you will not lose your cart).
After you have logged in, you will see a summary of the items that you wish to sell.  Verify your payment information and select the payment option that you prefer.

  • Cash by Check – A check will be issued within 3 business days after receiving and processing your package.  The check will be sent to the address used at the time the order was created.
  • Cash by PayPal – A deposit will be made to your PayPal account within 3 business days after receiving and processing your package.  The email address on your FYE.com account must match the email address on your PayPal account.  NOTE:  You may be charged a processing fee by PayPal – consult your PayPal account for more information on fees.
  • Credit – Online Store Credit will be issued to your FYE.com account within 3 business days of receiving and processing your order.  Sorry, this credit cannot be applied to orders placed before the credit is issued.

If you have a promo code, enter it in the appropriate space and hit the APPLY button.
If everything looks correct, click on PLACE ORDER to complete the transaction.  Please take a minute to review your order first – once you hit the PLACE ORDER button, you cannot go back and make changes.  The next screen will show your order number.  Print this out for reference. When you have placed your order, you will receive a confirmation email with the final instructions for sending us your items.  Be sure to include a copy of this email in the package that you send.

You can ship your items to us any way you choose, but we recommend USPS Media Mail, since we will reimburse that amount.  Many people use USPS Priority Mail, UPS, FedEx or DHL as well.  If it's a large amount of items, you may want to insure it.  Sorry, we cannot be responsible for any damage or loss that occurs during shipping.  We cannot accept drop-offs at our distribution center.

When you are selling a large number of items, we recommend splitting your order and shipping it in several boxes.  Mark each package “BOX 1 of 4”, “BOX 2 of 4”, etc.  We recommend boxing the CDs securely in smaller boxes.  Then place the smaller boxes in a larger box, surrounding the small boxes with packing material to provide cushioning.

You are welcome to ship multiple sell orders in the same box.  Be sure to include packing slips for all orders.  If you ship multiple orders in the same box, the orders will be combined and you will only receive one shipping reimbursement based on the number of units accepted from the combined order.

Once your order is received, we will process the items within 3 business days.  Payment will be issued based on the method you selected during the checkout process.  If you send us an item that we cannot accept, we will email you immediately and you can tell us if you want it shipped back or we can dispose of it for you.

Orders not received within 30 days of the order date will be canceled.

Item Acceptance:

  • Prices are based on the scanned UPC. You may choose to search using a different method; however the item we receive will be accepted and received at the scanned UPC price.
  • Prices offered on our site are for items acquired for personal enjoyment use only.  “Personal enjoyment use” refers to items acquired with the intent of listening, playing, or watching by an individual.  Sorry, prices are not valid for overstocked items, excess business inventory items, items acquired with the intent of resale or items acquired for any other purpose.
  • Limit of two copies per title per customer.  (if you'd like us to make an exception, please email us.)  This does not override the Personal Enjoyment policy listed above.  We understand that you may occasionally have a duplicate copy.  If you have more than one copy of a large number of the items you are selling, we do not consider the items to be of “personal enjoyment use” and you need to contact us before sending the items to us. 
  • Disc(s) must be in good shape. If the disc has a couple of light scratches, we will accept the item. If there are numerous and/or deep scratches and we can buff the disc to a sellable condition, we will accept the item and charge a $0.35 fee to refurbish the disc. If we cannot fix the disc, we will reject the item.
  • Items must include all liner notes.  CD liner notes include front booklet & back jewel case insert.  We do not accept items missing any original artwork or inserts.
  • We do not accept items with any writing on the artwork. Discs and artwork should be free of all stickers. Initials written on the disc are accepted as long as the writing is small.
  • Box Sets must include original box and any inserts. Games must include any related accessories (such as special controllers, etc.) and specialized packaging (i.e. Game Boy cartridge holders).
  • We accept record club (BMG, Columbia House) items. You do not need an exact UPC match. Just select by Keyword, Artist of Title. If you find multiple results, compare label, track listing and image to find the closet match.
  • Items are accepted without the jewel cases. We deduct $0.35 from the total paid for each cracked, broken or missing jewel case
  • The purpose of our SELL TO US pages is to give individuals a way to get money for items they have bought for their personal listening pleasure. Most items that are hole-punched or cut are given out as promotional items or sold at very low prices. Item that are cut-out or promotional items will be taken on a title by title basis. If we have a need for them, we will accept them. If we are currently well-stocked on the item, we will not. Please send a list of these items to: QUOTES@FYE.COM We will review the lists and let you know which items can be accepted.
  • We cannot accept items that are stamped "Promotional".
  • We only buy DVDs marked as Region 1 (US & Canada) or Region Free/All
  • We do not purchase "bootleg" CDs, CDRs or overseas Region coded or previously rental DVDs or Games.
  • Orders sent in violation of these policies may be rejected in their entirety.
We reserve the right to refuse any sell order at our discretion.

Shipping Reimbursement:
We now offer shipping credit for up to 25 items! Just meet the BOTH of the following 2 criteria in one transaction we'll give you a shipping credit for the Media Mail rate of your shipment.

  • Trade in 5 or more items priced $0.25 or higher
  • Trade in $10 or more
This credit is based on the number of items sold and the product total for one transaction (see our postage credit below). Please note we will only provide credit for items that are ACCEPTED.
  • Trade in 5-8 items; receive $3.23 credit
  • Trade in 9-12 items; receive $3.64 credit
  • Trade in 13-16 items; receive $4.05 credit
  • Trade in 17-20 items; receive $4.46 credit
  • Trade in 21-24 items; receive $4.87 credit
  • Trade in 25 or more items; receive $5.26 credit

The credit will appear in your account when we receive your trade-ins. Sorry, we cannot offer more credit if your shipping costs are higher. If you ship multiple sell orders in the same box, the orders will be combined and you will only receive one shipping reimbursement based on the number of units accepted from the combined order.

We reserve the right to refuse any sell order at our discretion.

Please note when purchasing used products:

  • Used movies & DVDs includes disc, cover art, and case. Bonus downloadable or promotional content may have already been redeemed. Cleaning and repair was done as required.
  • Used games include game, cover art, and case. Bonus downloadable or promotional content may have already been redeemed. Cleaning and repair was done as required. Game data from previous use may be present, but can be overwritten or deleted.

Order Information

Shipping & Returns

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