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HELP - PAYMENT OPTIONS

We accept the following major credit cards: Visa, MasterCard, and American Express. There is no surcharge for using your credit card to make purchases with FYE. Please be sure to provide your exact billing address and telephone number (as they appear on your credit card statement). Incorrect information may cause a delay in processing your order or failure to complete your order request.

For instructions on how to use PayPal please visit their website.

Charging Your Credit Card

Upon acceptance of your order, your credit card will be authorized for the full order amount but not charged. Once there is shipment confirmation, your credit card will be charged for only the shipped items including any prorated amounts for shipping and handling charges and any applicable taxes.

While we make every attempt to fill all orders placed, some items may be delayed or backordered. If this is the case, you will receive notification via email.

If you do not wish to wait due to the delay or backorder, you may request a cancellation for your order, subject to our published cancellation policies. If we do not hear from you before we ship the item(s), we will assume you have agreed to the shipment delay.

If we cannot confirm shipment of your requested item(s) within six days of the order date, delay notice or backorder notification (whichever is greater), a cancellation for any unshipped item(s) will be processed automatically on the seventh day from your order date. You will receive notification of this cancellation via email.

Please feel free to place a new order at any time.

If you are using a credit card sponsored Gift Card (such as Visa Gift Card, American Express Gift Card, etc) and did not register the same name, address, and phone number with card-issuing financial institution that you use as your billing address in the shopping cart, your payment will be declined. To use your credit card gift card online you must register your correct billing information with the issuing bank.

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