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HELP - Event FAQ

Q: Is it okay to arrive later than the noted check-in time?
A: Yes, when you arrive just check-in and you can get in the back of the line to meet the artist!

Q: I ordered for a friend and the printout with code has my name. Will my friend be able to use it?
A: Yes, if you have the printout with the code and the attendee knows the name it's under you will be fine! Remember to have them bring the printout with code to the event!

Q: Can my friend hang out in line with me and then leave when we get to the artist?
A: Only those people with wristbands obtained through check-in will be allowed past check-in to get in line. We suggest persuading your friend to pre-order the album and see the artist with you! ;)

Q: Am I guaranteed to get the CD cover signed?
A: Yes, if you've pre-ordered and you show up for the event!

Q: Are selfies allowed?
A: No. Sorry!

Q: I'm a minor. Do I need my parent with me?
A: Those under 14 should be accompanied by an adult.

Q: How does this work?
A: At check-in you will receive a wristband and will be told where to line up to meet the artist. You are free to line up then or wait and get in line later.

Q: I haven't received my code for the signing. What do I do?
A: Contact customerservice@fye.com with your order information and we'll look into it!


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