How to Use a Gift Card
Step 1 - Activate your gift card
- Click on the "Gift Cards" link at the top of the website.
- Enter your card number & pin number in the "Activate A Gift Card" box.
Step 2 - Use your gift card on an order
- On the Review Your Order page click on the link that reads "Do you wish to redeem a gift card?" (located above your shipping address)
- Enter your card number and pin number.
- Enter the amount you wish to redeem.(The amount shown is your order total including shipping, handling, & tax!)
* You do NOT have to redeem the entire gift card amount. If you redeem the entire amount on the gift card and there is a balance left over after the purchase, your remaining balance will be transferred to your account as online credit. If you have decided not to complete the purchase and have already redeemed the gift card, the amount will be in your account as online credit. You can view your online credit by going to "My Account". If you wish to have this balance put back on your card for use in store please send an email to firstname.lastname@example.org. Include the email address associated with your account, the amount you would like put back on the gift card, the card number and the pin number.
Step 3 - Proceed to check out!
Terms and Conditions of Gift Cards
- Gift Cards are good for purchases at fye.com and at any f.y.e. retail store.
- Gift Cards are considered the same as cash and are valued in U.S. Dollars. They cannot be replaced if lost or stolen.
- You Cannot return Gift Cards or redeem them for cash.
- If your order total is not fully covered by the Gift Card, you will need to pay for the remainder.
- Promotions and BackStage Pass (BSP) discounts cannot be applied to the cost of the gift cards.
- Gift card purchases will not count towards any promotion.
- Gift Cards purchased online are delivered separately from other purchases.
- All Gift Cards are processed within one business day of your order and are ALWAYS mailed via US Postal Service First Class mail with Standard shipping. Expedited & Rush orders will be delivered via FedEx.
- Gift cards may require a signature at the time of delivery if: Expedited or Rush shipping is selected during checkout and Gift Card order totals $200+ or order contains 4+ Gift Cards.
- We reserve the right to restrict the purchase of more than four Gift Cards per online session.
- We reserve the right to restrict the purchase of more than $300 in Gift Cards by one person, account and/or household in any 30-day period.
- We reserve the right to prohibit the purchase of Gift Cards with other Gift Cards.
- We reserve the right to hold any order for a security review. If your order is affected, you will be notified via email within two business days.