FYE Backstage Pass membership Information
What does the FYE Backstage
Pass membership cost and how long does it last?
The FYE Backstage Pass membership fee is $25 per year. Membership
expires one year after purchase, on the day after you initially purchased
your FYE Backstage Pass card.
What does my FYE Backstage
Pass membership get me?
An additional 10% off purchases at FYE for your entertainment stores and online at fye.com,
Exclusive Member-only offers and discounts via email *FYE Backstage
Pass Members do not receive discounts on the purchase of Gift Cards,
Gift Coins, FYE Backstage Pass membership fee, iPod units, Downloads, Game Hardware and
Tickets. The discount will be applied after all other deductions are
Can I use the FYE Backstage
Pass Member Card in all FYE for your entertainment stores?
The card may be used to get discounts at all FYE for your entertainment
stores, fye.com, as well as at FYE Movie and FYE Games stores.
What information do I
have to give you to become a FYE Backstage Pass Member?
All you need to supply is your name, mailing address, phone number,
date of birth and email address. In order to assist us in tailoring
the FYE Backstage Pass Member Program to better serve you, we may
also ask you for other information from time to time.
Can I just pay you the
$25 and get the FYE Backstage Pass Member Card?
We request your personal information so that we can provide the best
possible customer service and deliver your FYE Backstage Pass Member
benefits. If you should lose your FYE Backstage Pass Member Card
or require other assistance from the FYE Backstage Pass Customer
Service, we will be limited in the help we can provide if there is
no FYE Backstage Pass Member profile in your account. In order for
you to receive special offers and discounts, it is important for you
to provide us with your name, address, and email address, so we can
deliver these exclusive FYE Backstage Pass Member-only benefits
What if I join now but
decide later that I no longer want to be a FYE Backstage Pass Member?
Can I get a refund on the portion of the FYE Backstage Pass membership
that has not expired?
If you purchased your FYE Backstage Pass membership at a FYE
for your entertainment store, you may cancel the FYE Backstage Pass
membership at that store, but you will only receive a full refund
if cancellation is requested within the same day of the purchase date.
A receipt is required. After the one day, FYE Backstage Pass membership
fees are non-refundable. Partial refunds of the FYE Backstage Pass
membership fee are not available.
How will I know when
my FYE Backstage Pass membership expires?
We will contact you prior to your renewal date to remind you that
your FYE Backstage Pass membership is about to expire provided that
contact information is available in your FYE Backstage Pass Member
How much is the renewal
There is an annual $25 FYE Backstage Pass membership fee.
Your Discount Works
Does the discount apply
to everything in FYE for your entertainment stores, with a few
exceptions? What about online at www.fye.com?
The discount applies to purchases throughout FYE for your entertainment
stores and online at fye.com. Members do not receive discounts on Gift Cards, Gift Coins,
Tickets, iPod units, Game Hardware and the FYE Backstage Pass Member Program
fee. The discount cannot be combined
with any other group or organizational discount (e.g., Student Advantage,
corporate discounts, etc.).
Is this discount added
to the discount already existing on bestsellers and sale items?
Yes. For example, a store CD discounted 20% off of list price to
all customers will be sold at an additional 10% discount to FYE
Backstage Pass Members. The FYE Backstage Pass Member discount
will be applied after all other discounts and deductions have been
applied to the purchase.
How do I get my discount
when shopping in stores?
To receive your discount, simply provide your FYE Backstage Pass
Member Card at the register. Your discount is automatically applied
to all valid purchases.
How will I get my
discount when shopping online?
When checking out your products, you can add your Backstage Pass membership card number at the bottom of your shopping
cart, and click the proceed button to check out. The 10% discount will be automatically taken off and shown
on the next page.
If I join today,
will I receive my discount on today's purchase?
Yes, you receive your discount immediately.
I bought a large
number of CDs here yesterday (last week, last month). Can I return
them and repurchase them with the FYE Backstage Pass Member discount?
Purchases made prior to entry into the FYE Backstage Pass Member
Program or without a FYE Backstage Pass Member number will not
be credited a retroactive refund.
Can anyone use my
FYE Backstage Pass Member Card to receive the discount in the
Your FYE Backstage Pass Member Card is non-transferable and for
your use only.
What if I don't have
my FYE Backstage Pass Member Card with me in the store? Can you
look up my FYE Backstage Pass Member number? Will I still get
Your FYE Backstage Pass Member Card is the access to your benefits,
and it is important that you carry it with you to receive your discounts
in the store. If you happen to forget your FYE Backstage Pass
Member Card, and have completed a FYE Backstage Pass Member profile,
we can retrieve your FYE Backstage Pass Member information in
the store at checkout.
Renewing Your FYE Backstage Pass membership
How can I renew
my FYE Backstage Pass membership?
Renewing your active or expired membership can be done in a FYE
for your entertainment store or on-line.
You can use the 'Purchase' button near the top of this page to the add
the renewal membership to your cart.
Your renewed membership will begin
once your current active membership has expired. Note that in order
to keep track of your total FYE Backstage Pass Member savings
and your purchase history, its important to renew your current account
rather than purchase a new FYE Backstage Pass membership when
your current one expires.
How can I ensure
uninterrupted service with FYE Backstage Pass membership?
Simply renew before your annual membership is up. This can be done
at any FYE for your entertainment store or on-line.
What does FYE
Backstage Pass Member Program do with the information I enter? Is
it distributed to other companies?
Your privacy is important to us. It is our policy not to sell or
rent customer information to anyone outside FYE for your entertainment
I am interested
in the FYE Backstage Pass Member benefits, but I don't want to
be placed on a mailing list or receive unwanted emails. Can I become
a FYE Backstage Pass Member and be assured that does not occur?
You may select to opt out of all communications, but you would miss
out on FYE Backstage Pass Member-only special offers and discounts,
an exclusive benefit of FYE Backstage Pass membership.
How can I opt
out of receiving email or direct mail offers?
You can also opt out of email by following the directions at the
bottom of every email message we send.
Member Account Information
Can I have a second
FYE Backstage Pass Member card for my account?
At this time, we do not offer more than one FYE Backstage Pass
Member card per account.
What do I do if
I lose my FYE Backstage Pass Member card?
If you have lost your Backstage Pass Card, we ask that you go to your local FYE, Suncoast, Sam Goody, or PlanetMusic store to have a new one ordered. In 4-6 weeks you should receive a new credit card style card by mail. Unfortunately at this time we are unable to replace the small key FOB style cards. All requests for new cards must be made through your local store.
In the mean time, you can still enjoy all the benefits of the card when shopping by providing your name and phone number as it appears on the account at the time of purchase.
Is there a customer
service number to call if I have a question or a problem?
For all other needs please call 1-800-818-1941 and provide your Name (spelled out), Phone Number, and most importantly, your Backstage Pass ID number, at the time of your call.